Orders, Shipping and Returns
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My Order was in stock - now it isn't?!?
We get this question a lot. Quite a bit more than expected. Our inventory system is live. That means, if we have 3 of that product in stock, when you order one, it goes down to 2, etc. Thus, if you placed an order for an in-stock item, then it was in stock at the time. When you go back later on,... -
Questions about your order? Hope we can help answer a few questions up front to save you some time. Lead Times Right now we're running a delay in getting orders shipped. It's not by design - we want you to get your products ASAP. Please give us 5-7 business days to ship an order (excluding fire...
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So, you don't want what you ordered....what are your options? We've recently updated our returns policy so hopefully this is clear enough. We're here to help and will do what it takes to ensure every customer is taken care of. Order Cancellations You can cancel your order by emailing us at Orde...
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You've ordered your product, or are about to, but have questions about shipping? Welcome to some answers. Shipping Methods We strive to offer an assortment of shipping methods, each with different costs calculated on package size, weight, and delivery zone. We get our shipping quotes directly fr...